Terms & Condition

Terms & Condition

Terms & Condition

These terms and conditions are between guests and AFRICAN PANGOLIN SAFARIS when you book a “Safari” with us. Please read the terms thoroughly before you confirm your booking


By making/receiving first deposit both party are confirming that they have read and agreed to the terms and conditions set forth in this contract.

Tour price

The quoted amounts outlined in the package are in US dollars unless stated otherwise.

The quoted price takes into account the number of paying travelers. Please be aware that the price may change if the number of travelers changes. A new price quote will then be issued. Costs are based on the group traveling together.

AFRICAN PANGOLIN SAFARIS has the right to adjust the quoted price should there be an increase in government taxes, fees, transportation costs and/or severe changes in foreign exchange rates. All price change will be justified and documented.

Deposit and payment

Upon acceptance of the quoted package, a 50% deposit is payable. Many hotels, lodges and airlines in Tanzania require payment upon booking, therefore we need to arrange payment immediately to confirm your arrangements and guarantee your quoted price.
The remaining 50% are payable no later than 45 days prior to departure. If you book your trip less than 45 days before departure, the total cost of the trip must be paid upon booking. AFRICAN PANGOLIN SAFARIS cannot guarantee the agreed itinerary and price if payment is not made according to these conditions

Cancellation and refund

Trip cancellations must be in writing to AFRICAN PANGOLIN SAFARIS prior to the trip commencement. Your cancellation will be effected from the day AFRICAN PANGOLIN SAFARIS acknowledges receipt of your cancellation notice. The table below outlines the scale of charges for cancellations:

  • ion 46 days or more before trip commencing - 15% of total amount will be charged + non-returnable deposits done to hotels/lodges/airlines etc.
  • Cancellation done between 30 and 45 days before trip commencing - 30% of total amount will be charged + non-returnable deposits done to hotels/lodges/airlines etc.
  • Cancellation done between 15 to 29 days before trip commencing - 50% of total amount will be charged + non-refundable deposits done to hotels/lodges/airlines etc.
  • Cancellation done between 14 days and departure to Tanzania - 80% of total amount will be charged.
  • Cancellation done between 7 and 1 day before trip commencing - No refund.

4.1. Cancellation conditions

4.1.1. Cancellation upon trip commencement, no refunds will be provided including any unused portion of the trip

4.1.2. All cancellations and refunds will take a minimum of 6 weeks to be processed.
4.1.3. If the reason for your cancellation is covered under the terms of your insurance policy, AFRICAN PANGOLIN SAFARIS will assist with any necessary documents so you may be able to claim these charges from your insurance company.


In the event that AFRICAN PANGOLIN SAFARIS should have to cancel a trip, all deposits and installments will be refunded.
For special group travels where chartered flights are applicable, special refund agreements might apply.
If there is an unforeseen illness while in Tanzania before your safari begins, AFRICAN PANGOLIN SAFARIS will consider the possibility of changing or adjusting your itinerary. If this cannot be done we will supply you with a driver and vehicle all the days that you were booked for safari. (The latter will also be available if somebody gets sick during the journey and the safari has to be cancelled).


All AFRICAN PANGOLIN SAFARIS safari prices include lodging during your safari, any additional stay in Tanzania after the conclusion of your safari is not included in the price unless otherwise stated in the contract/itinerary.
The following is included in the safari price: Payment for lodging and food, water whilst in the safari vehicle. All park fees and other expenses stated in your itinerary. There will be three meals a day served on you safari with the exception of the 1st day (lunch and dinner only) and the last day (breakfast and lunch only).
The following is not included in the safari price: Soft drinks, alcohol, laundry, tips for the crew and staff. (Tipping is highly recommended).

      Kilimanjaro and other mountain hiking destinations

      AFRICAN PANGOLIN SAFARIS requires everyone to be prepared and to have the correct equipment for all our hiking trips. After signup, AFRICAN PANGOLIN SAFARIS reserves the right to dismiss a trip member at any time for any reasons where AFRICAN PANGOLIN SAFARIS find the trip member’s condition or behavior could endanger other member of the trip or themselves. Please note that for clients undertaking a trekking, we offer first class guides, porters and provide safety equipment where needed. We are not responsible for guides and rangers provided by TANAPA (Tanzania National Parks) or similar authorities. If you are obliged to abandon an activity due to your own physical limitations there is no refund of payments made and costs of any additional accommodation and/or transport fees are not the responsibility of AFRICAN PANGOLIN SAFARIS. Due to the nature of this wilderness trip, certain events may occur which could cause additional costs not planned for. Including but not limited to currency fluctuation, change in costs or means of conveyance, the cost of evacuation, medical treatment, body recovery and/or repatriation and other related matters.

      Those additional costs are not the responsibility of AFRICAN PANGOLIN SAFARIS - the trip member is responsible for the payment of those costs. Any search and rescue undertaken on the trip member’s behalf will be the financial responsibility of the trip member involved; including any costs incurred by AFRICAN PANGOLIN SAFARIS other expeditions, governments or other entities.
      The following are not included in the price: Soft drinks, alcohol and tips for the guide/s, cook/s and porters. (Tipping is highly recommended).

      Special terms

      7.1 Medical evacuation
      To improve the safety for guests and to make sure to always be able to give them the best medical evacuation in case of accidents or health problems AFRICAN PANGOLIN SAFARIS will provide medical evacuation scheme for all our package guests in cooperation with AMREF - Flying doctors – or a similar institution by choice. THIS IS ONLY AN ADDITION TO YOUR PERSONAL TRAVEL INSURANCE!

      7.2 Travel Insurance
      Travel insurance is compulsory and is the individual responsibility of all travelers. AFRICAN PANGOLIN SAFARIS strongly advice all travelers to take out a travel insurance policy and make sure it covers the itinerary presented.

      7.3 Passports & Visa
      All travelers are responsible for ensuring the participant(s) have the appropriate travel documentation including passports, Visas (acquired upon arrival) and any insurance documentation. Passports must be valid for 6 months after departure date from Tanzania. All travelers agree to provide AFRICAN PANGOLIN SAFARIS with their full name as written in their passport and their passport number. If this information is not provided or the information is incorrect, the travellers are responsible for all air & ferry ticket change fees.

      7.4 Conduct
      Damages or losses incurred by a traveler will be the sole responsibility of the individual member and/or the group. No refunds will be made and no expenses will be incurred by AFRICAN PANGOLIN SAFARIS should a participant’s involvement be changed or cancelled as the result of misconduct.

      7.5 Tour participant/Guardian responsibility
      As a tour participant or guardian of a tour participant, it is your responsibility to:
      7.5.1. Complete the traveler information form and ensure that all information you give to AFRICAN PANGOLIN SAFARIS and have received AFRICAN PANGOLIN SAFARIS is accurate.
      7.5.2. Inform AFRICAN PANGOLIN SAFARIS of any changes to your booking immediately. This also includes changes to your international flight-schedule. If this for calls for changes (additional accommodation etc.) this cost will be added to the arranged price.
      7.5.3. Ensure that your passport, travel insurance and all Visa requirements are met.
      7.5.4. Ensure that you behave in a responsible and reasonable manner and adhere to local laws and regulations.

      7.6 AFRICAN PANGOLIN SAFARIS responsibility
      AFRICAN PANGOLIN SAFARIS takes all reasonable steps and accepts reasonable responsibility for ensuring the trip is supplied as described in the daily planner issued prior to trip commencement. If any unforeseen circumstances or conditions beyond AFRICAN PANGOLIN SAFARIS control changes, AFRICAN PANGOLIN SAFARIS reserves the right to amend itineraries and substitute to the best available alternative. AFRICAN PANGOLIN SAFARIS acts only as agents for contractors providing accommodation, transportation or other services and all contracts issued AFRICAN PANGOLIN SAFARIS are subject to the tariffs, terms and conditions under which services are provided. AFRICAN PANGOLIN SAFARIS shall not be deemed liable for death or injury to any person or loss or damage to any property arising from these services or any circumstances beyond AFRICAN PANGOLIN SAFARIS. Control and amounting to ‘force majeure’ including but not limited to war or threat of war, riot, epidemic, strikes, terrorist activity, natural or nuclear disaster and adverse weather conditions.

      7.7 Liability
      AFRICAN PANGOLIN SAFARIS our employees or agents acts as agents for the owners, and supply the services agreed upon, but assumes no responsibility whatsoever for injury, personal illness, loss or damage to persons or property resulting from; delays, quarantines, strikes, thefts, pilferage, force majeure, delays upon arrival/departure, civil disturbance, terrorism, government restrictions or regulations, and discrepancies or changes in lodging services in which AFRICAN PANGOLIN SAFARIS has no control over.
      AFRICAN PANGOLIN SAFARIS and/or our local operators reserve the right to make reasonable changes in the itinerary when deemed advisable for the comfort and safety for our travelers. This includes, but is not limited to, substitution of lodging, alteration of the itinerary, and reversing the order of the places to visit.
      You as traveler have the duty to obey the rules and regulations given by authorities, the travel agent or the travel agent representative, hereunder regulations from the place of accommodation, or from your driver/guide. You can be held liable if you willingly or unwillingly causing the operator losses by not obeying the above mentioned regulations.

      7.8 Risk
      all travel or safari includes some elements of risks, and that you as customer/s accept these when you enter an agreement with that understanding.


      AFRICAN PANGOLIN SAFARIS reserves the right to use pictures from your travel within our marketing. But we will do our best to respect all individuals’ right to privacy.


      Should you wish to make a complaint in relation to a tour please notify AFRICAN PANGOLIN SAFARIS during your trip so action can be taken immediately.
      If the problem/s cannot be resolved please submit a letter of complaint within 28 days of your return to AFRICAN PANGOLIN SAFARIS via email.
      AFRICAN PANGOLIN SAFARIS will thoroughly investigate any complaints and report back to the correspondent.

News & Articles

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